Privacy Policy

1. Introduction

Welcome to UdanX.

At UdanX, we understand that pursuing education abroad requires trust. Whether you're exploring universities, applying for admission, seeking visa guidance, or using any of our relocation services, you share personal information with us so we can support your journey. Protecting that information is one of our responsibilities.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact our team, or use any of our services.

By accessing our website or providing your information, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

UdanX is an international education and student mobility consultancy that provides guidance for overseas education, university admissions, visa assistance, language training, relocation support, and related student services.

Throughout this Privacy Policy, the terms "UdanX," "we," "our," and "us" refer to the owner and operator of the website www.udanx.com.

If you have any questions regarding this Privacy Policy or how your personal information is handled, you may contact us using the details provided at the end of this document.

3. Information We Collect

The type of information we collect depends on the services you request from us.

When you contact us through our website, social media platforms, WhatsApp, email, telephone, or consultation forms, we may collect information including your name, email address, phone number, country of residence, nationality, preferred study destination, preferred intake, educational background, work experience, and any additional information you voluntarily provide.

As part of our education and immigration consultancy services, we may also receive supporting documents such as academic transcripts, degree certificates, language proficiency test results, passport copies, curriculum vitae (CV), Statements of Purpose (SOP), Letters of Recommendation (LOR), APS-related documents, financial documents, education loan information, visa documents, and other records required to assess your eligibility or process your application.

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, operating system, device information, pages visited, referral source, approximate location based on your IP address, and general website usage data. This information helps us improve the performance, security, and usability of our website.

We only collect information that is necessary for providing our services or improving your experience with UdanX.

4. How We Use Your Information

The information we collect allows us to provide accurate advice, recommend suitable educational opportunities, and deliver the services you request.

Depending on your interaction with UdanX, your information may be used to evaluate your academic profile, recommend universities or educational institutions, assist with admissions, provide guidance for APS certification, student visas, spouse visas, family reunion visas, opportunity cards, relocation services, accommodation, blocked accounts, health insurance, language courses, and post-arrival support.

Your information may also be used to communicate with you regarding consultations, appointments, application updates, document requirements, service requests, important announcements, or changes to our services.

In addition, we may use anonymous or aggregated information to improve our website, understand user behaviour, enhance our services, maintain security, prevent fraud, comply with legal obligations, and protect the rights of UdanX and its users.

We will never use your personal information for purposes that are unrelated to the services you have requested without obtaining your consent where required by law.

5. Sharing of Information

Your privacy is important to us. We do not sell, rent, or trade your personal information to third parties.

However, in order to provide our services, your information may be shared with universities, educational institutions, language schools, government authorities, visa processing centres, APS authorities, accommodation providers, insurance providers, banking partners, or other organisations directly involved in delivering the services you have requested.

We may also share information with carefully selected technology providers who help us operate our website and manage our business. These providers may include website hosting services, secure database providers, email delivery platforms, appointment scheduling systems, customer communication tools, analytics services, payment processors, and other software used to deliver our services efficiently.

Where required by law, regulation, court order, or governmental authority, we may disclose information if we believe such disclosure is necessary to comply with our legal obligations or protect the rights, safety, or property of UdanX, our users, or others.

6. Data Security

Protecting your personal information is a priority at UdanX.

We maintain appropriate administrative, technical, and organisational safeguards designed to protect your information against unauthorised access, disclosure, alteration, misuse, or loss. Access to personal information is limited to authorised personnel who require it to perform their responsibilities.

Although we make every reasonable effort to protect the information entrusted to us, no website, online platform, or electronic storage system can guarantee absolute security. For this reason, while we continuously improve our security measures, we cannot guarantee that information transmitted over the internet will always remain completely secure.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, measure website performance, and enhance the overall functionality of our services.

Some cookies are essential for the operation of the website, while others help us understand how visitors interact with our content so we can continue improving our services.

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our website.

8. International Data Transfers

As an international education consultancy, UdanX works with educational institutions, service providers, and partners located in different countries. As a result, your information may be transferred, stored, or processed outside your country of residence, including countries that may have different data protection laws.

Whenever such transfers are necessary, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy and data protection laws.

9. Data Retention

We retain your personal information only for as long as it is necessary to provide our services, fulfil our contractual and legal obligations, maintain business records, resolve disputes, or protect our legitimate interests.

Once your information is no longer required, we securely delete, anonymise, or otherwise dispose of it using appropriate methods.

10. Your Rights

Depending on the laws applicable to your location, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of your data, object to certain types of processing, restrict the use of your information, withdraw consent where processing is based on consent, or request a copy of the personal information you have provided to us.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We will review your request and respond within a reasonable timeframe in accordance with applicable legal requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, including universities, educational institutions, government authorities, partner organisations, and other external service providers.

These websites operate independently of UdanX and maintain their own privacy practices. We encourage you to review their privacy policies before submitting any personal information, as we are not responsible for the content, security, or privacy practices of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations.

Whenever changes are made, the updated version will be published on this page together with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to remain informed about how your information is protected.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

UdanX

Website: https://www.udanx.com

Email: info@udanx.com

Phone: +49 176 57757477